Shopping Hotline: (+27) 12 369 – 9999
Returns & Refund Policy
If you are not happy with your purchase, we will accept a return of an unused product within 30 days, provided that the product has not been used and that you have the original receipt of the purchase. Once we receive the returned item Metro Menlyn will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
Please allow 1-2 weeks for your return to be processed.
Discounted items are not eligible for a return, for those you may receive store credit if you met the initial conditions for the return and refund policy mentioned previously.
Metro Menlyn will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition, they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment; therefore, we recommend an insured and trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.